Shipping policy

Shipping & Returns

Processing

Orders are typically processed and shipped within 1–5 business days. Please allow extra time during holidays or peak sales periods. Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking may take up to 48–72 hours to update after a label is created.

We do our best to prepare and ship your order promptly, but please note that once a package is handed off to the carrier, final delivery is beyond our control.

Domestic Shipping (Canada)

  • Orders ship from Ontario, Canada (K0A 1B0).

  • Shipping times vary depending on your location and chosen carrier, but most orders arrive within 2–7 business days across Canada.

  • At this time, we do not offer a local pickup option.

  • If you’d like to request a signature required on delivery, please add this note at checkout. It will be your responsibility to be present for delivery or to collect the package at the carrier depot.

U.S. & International Shipping

We are pleased to ship across Canada, the United States, and select international destinations.

  • Shipping rates are calculated at checkout based on destination and weight.

  • Estimated transit times are displayed at checkout but should be considered guidelines only—we cannot guarantee delivery dates.

  • Customs duties, taxes, and import fees are not included in the shipping cost and remain the responsibility of the customer. These may be collected by your local customs office upon delivery.

  • International shipping times vary widely depending on region; please allow for extended delivery windows.

  • Tracking is included, though updates may be slower across international borders.

Please note: Some products may be restricted from shipping to certain countries due to local regulations. If your destination is not available at checkout, unfortunately, we are not able to ship there at this time.

Damages & Issues

Please inspect your order upon arrival. If your item arrives defective, damaged, or incorrect, contact us within 48 hours of receiving it, including photos and a description. We’ll evaluate the situation and work with you to make it right.

We cannot be responsible for:

  • Stolen packages after confirmed delivery

  • Products damaged due to being left outside in extreme temperatures (candles may soften or melt if exposed to prolonged heat)

Returns & Exchanges

We want you to be delighted with your purchase. If you need to initiate a return or exchange, please ensure the following:

  • Items must be in resellable condition and in their original packaging

  • Candles must not have been lit

  • Returns must be requested within 14 days of delivery with proof of purchase

  • Return shipping costs are the responsibility of the customer. Please pack carefully, as we cannot issue refunds for returns that arrive damaged. We recommend obtaining a tracking number.

Once your return is received and approved, we will issue either a refund or store credit for the product total (shipping fees are non-refundable). Exchanges may be arranged, though customers are responsible for the cost of reshipping.

Exemptions

We cannot accept returns for:

  • Candles that have been lit or used

  • Custom orders

  • Gift cards

  • Sale/clearance items

  • Fragrance oils (final sale, due to product integrity concerns)

Final Safety Note

For your well-being, please remember to discontinue burning any candle when ½ inch of wax remains in the container. This prevents overheating and potential glass breakage.

For all shipping or return inquiries, please contact us at [insert customer support email].