FAQ
InnerCandescent FAQ – Luxury Candles Hand-Poured in Canada
Welcome to the InnerCandescent FAQ — your guide to caring for and enjoying our eco-luxury candles and coconut–apricot wax creations.
Each candle is hand-poured in Canada using premium ingredients, sustainable materials, and a deep reverence for light, beauty, and intention.
How long before my order ships?
Most orders are prepared and shipped within 1–3 business days, provided items are in stock. If there’s ever an unexpected delay, our team will reach out personally to keep you informed.
Do you offer local pickup?
At this time, we ship all orders directly from our studio and do not offer local pickup.
When do you ship?
Orders are shipped on Mondays, Wednesdays, and Fridays to ensure prompt delivery.
Do you ship to PO Boxes?
Yes, we do! PO Box shipping is available, though carrier options may be more limited.
How long does shipping take?
Most Canadian orders arrive within 2–7 business days, depending on your location and carrier.
U.S. and international orders may take longer but always include tracking.
What if my order arrives damaged?
Your satisfaction is our top priority. If something arrives damaged, please contact us within 7 days of delivery and keep the packaging. We’ll make it right.
Candle Care & Safety – Hand-Poured Coconut–Apricot Wax Candles
What kind of wax do you use?
Every candle is hand-poured with our premium coconut–apricot wax, chosen for its smooth, clean burn and creamy, luxurious finish.
What kind of wicks do you use?
Depending on the candle, we use cotton core or wooden wicks, always 100% lead-free. Each wick is tested for performance, safety, and balance.
Do I need to trim the wick?
Yes! Trim your wick to ¼ inch before each burn to prevent “mushrooming,” reduce smoke, and ensure a steady, even flame.
Why do I see wax on the sides of the jar?
A little “hang-up” is normal during the first few burns. Allow each session to last 3–4 hours until the melt pool reaches the jar’s edge. This helps prevent tunneling.
Why do I sometimes see small puffs of smoke?
Tiny wisps of smoke can appear if your wick needs trimming or if your candle is near a draft or vent. Keeping wicks neat and candles away from airflow prevents this.
What is the “mushroom” on my wick?
It’s a small carbon buildup that forms naturally. Simply trim it before relighting — it’s your candle’s gentle reminder for care.
How should I extinguish my candle?
Use a wick snuffer or a heat-safe lid to extinguish the flame. Blowing out candles can cause smoke or splatter hot wax.
Do your wicks contain lead?
Absolutely not — all InnerCandescent wicks are 100% lead-free and clean-burning.
Why stop burning when ½ inch of wax remains?
As the flame nears the jar base, the glass becomes hotter and may crack. Always discontinue use when about ½ inch of wax remains.
Product Care & Sustainability – Eco-Luxury Candle Design
How should I store my candles?
Store candles in a cool, dry place, away from direct sunlight to preserve their fragrance and appearance.
Can I reuse my candle jars?
Yes! While we don’t recommend refilling them with new wax, our glass vessels are perfect for creative reuse — holding flowers, crystals, or keepsakes — and are recyclable in most areas.
Can I return a candle if I don’t like the fragrance?
Because scent is personal, we can’t accept returns for fragrance preference. However, each product page includes detailed fragrance notes to help guide your selection — and a candle you don’t love may delight someone else!